MindWell House is committed to protecting the privacy of your personal information. This policy outlines how we collect, use, disclose, and retain your data in compliance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Accountability
MindWell House is responsible for personal information under its control. We have designated a Privacy Officer to ensure compliance with this policy and applicable privacy laws.
2. Information We Collect
We collect personal information directly from you when you inquire about our services, book a retreat, or sign up for our newsletter. We limit this collection to what is necessary to provide our services. This may include:
- Contact Information: Name, email address, and phone number.
- Booking Details: Information regarding your stay, venue rental, or retreat preferences.
- Voluntary Information: Any other information you choose to provide in your messages or inquiries (e.g., specific wellness interests or dietary requirements for retreats).
Note: For bookings made through third-party platforms (e.g., Airbnb), your payment and reservation data are subject to that platform's privacy policy.
3. How We Use Your Information
We use your personal information to:
- Process and manage your bookings, retreats, and venue rentals.
- Communicate with you regarding your stay or inquiries.
- Send newsletters and updates about upcoming retreats and services (only with your consent)
- Ensure the safety and security of our guests and premises.
4. Consent
We obtain your consent to collect, use, or disclose your personal information. Consent may be implied (e.g., when you provide your email to book a stay) or express (e.g., signing up for a newsletter). You may withdraw your consent at any time, subject to legal or contractual restrictions.
5. Website Cookies & Analytics
Our website is hosted on Squarespace. We use cookies to help our site run effectively and to provide the best experience for our visitors.
- Functional Cookies: These allow you to navigate the site and use key features.
- Analytics Cookies: These collect anonymous data on how visitors interact with our site (e.g., traffic sources, page views) to help us improve our services. You can disable cookies through your browser settings.
6. Storage and Security
MindWell House protects your personal information using security safeguards appropriate to the sensitivity of the data.
- Hosting: Our website and customer data are hosted by Squarespace. Please note that data may be processed and stored on servers located outside of Canada (e.g., in the United States), where it may be subject to the laws of that jurisdiction.
- Protection: We use reasonable security measures to prevent unauthorized access, collection, or disclosure of your data.
7. Limiting Use and Retention
We do not sell or rent your personal information to third parties. We retain your information only as long as necessary to fulfill the purposes for which it was collected or as required by law.
8. Access and Accuracy
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate. We strive to keep your information accurate, complete, and up-to-date.
9. Contact Us
If you have any questions about this policy, or if you wish to access or correct your personal information, please contact our Privacy Officer:
MindWell House Privacy OfficerEmail: service@mindwellhouse.com
Location: Victoria, BC
If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia (www.oipc.bc.ca)
December 5, 2025

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